Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and The Web Experts (trading as Webexperts, "we," "us," or "our"), a digital growth agency based in Abomey-Calavi, Atlantique, Benin Republic.

By accessing our website at thewebexperts.net, submitting a contact form, booking a strategy call, completing a Pipeline Audit, or engaging us for any service, you confirm that you have read, understood, and agree to be bound by these Terms.

If you are entering into these Terms on behalf of a business or organisation, you represent that you have authority to bind that entity to these Terms.

Services We Provide

Webexperts provides digital growth and pipeline-building services to coaches, creators, service providers, and businesses. Our services include but are not limited to:

Service Category	Examples
Attract	Website design and development, SEO, content strategy, social media management, paid advertising setup
Convert	Sales funnel design and build, copywriting, landing pages, VSL production, offer structuring, booking system setup
Retain	Email marketing setup, WhatsApp automation, CRM implementation, referral systems, retention strategy
Strategy	Audience-to-Income Pipeline™ Audit, pipeline consulting, growth strategy sessions
Technical	WordPress development, automation, AI integration, hosting and maintenance

The specific scope, deliverables, timeline, and fee for each engagement are defined in a separate Project Agreement, Proposal, or Statement of Work (collectively "Project Agreement") issued to you before work begins.

These Terms apply to all services unless explicitly superseded by a signed Project Agreement between the parties.

Engagement Process

3.1 How We Start Work

No work begins until both of the following conditions are met:

1. A Project Agreement or proposal has been issued and accepted (written or email confirmation)
2. The agreed deposit or first payment has been received and cleared

Strategy calls and Pipeline Audits are complimentary and not subject to payment requirements.

3.2 Project Agreement

Each engagement will be governed by a Project Agreement that specifies: scope of work, deliverables, timeline, payment terms, revision rounds, and any project-specific terms. In the event of a conflict between these Terms and a Project Agreement, the Project Agreement takes precedence for that engagement.

3.3 Revisions

The number of revision rounds included is specified in your Project Agreement. Revisions beyond the agreed scope will be quoted and billed separately at our standard hourly rate or a fixed additional fee.

3.4 Timelines

All timelines are estimates based on prompt client feedback and material delivery. Delays caused by late client approvals, missing assets, or scope changes will extend the project timeline accordingly. We will notify you of any delays on our end as soon as they are known.

Fees & Payment

4.1 Pricing

All fees are as quoted in your Project Agreement. Prices are quoted in USD unless otherwise agreed. We reserve the right to update our standard rates at any time; rate changes will not affect active engagements already under a signed Project Agreement.

4.2 Payment Terms

Engagement type	Default payment structure
Project-based work	50% deposit to commence, 50% on completion before delivery of final files
Monthly retainers	Full month invoiced and due in advance on the 1st of each month
Strategy sessions	Full payment due at booking
Custom milestones	As specified in the Project Agreement

4.3 Late Payments

Invoices are due within the timeframe specified (default: 7 days from invoice date). Late payments may result in work being paused until the account is settled. We reserve the right to charge a late payment fee of 2% per month on overdue balances.

4.4 Refunds

Deposits are non-refundable once work has commenced, as they cover initial planning, research, and resource allocation. For monthly retainers, cancellation with 14 days' written notice means no charge for the following month. For project work, if we are unable to deliver the agreed scope due to circumstances on our end, a pro-rata refund will be issued for work not completed.

Client Obligations

For us to deliver quality work on time, we need your active participation. You agree to:

• Provide all required content, assets, credentials, and information within agreed timeframes
• Respond to queries, review requests, and approval requests within 5 business days (unless agreed otherwise)
• Ensure that content and assets you provide to us do not infringe on third-party intellectual property rights
• Designate a primary point of contact with authority to make decisions and provide approvals
• Not share login credentials or access details provided to you by us with unauthorised third parties
• Ensure payment is made on time per the agreed schedule

We are not liable for delays, quality issues, or missed outcomes that result from your failure to meet these obligations.

Intellectual Property

6.1 Ownership of Deliverables

Upon receipt of full payment, all custom deliverables created specifically for your project (website designs, copy, graphics, funnels) become your property. You are free to use, modify, and distribute them as you see fit.

6.2 Our Pre-existing IP

We retain all rights to our pre-existing tools, frameworks, templates, methodologies, and proprietary systems including the Audience-to-Income Pipeline™ framework. Where we incorporate these into your deliverables, you are granted a non-exclusive, perpetual licence to use them in the context of the project delivered.

6.3 Third-party Assets

Where deliverables include licensed third-party assets (stock photography, fonts, plugins, software), we will inform you of any ongoing licence requirements. You are responsible for maintaining licences required for your continued use.

6.4 Portfolio Rights

Unless you expressly request otherwise in writing, we reserve the right to feature your project in our portfolio, case studies, and marketing materials. We will never share confidential business information without explicit consent.

6.5 Your Content

You retain full ownership of all content, data, and materials you provide to us. You grant us a limited licence to use your content solely for the purpose of delivering the agreed services.

Confidentiality

Both parties acknowledge that in the course of an engagement, each may receive access to confidential information belonging to the other — including business strategies, financial data, client lists, and technical systems.

Both parties agree to:

• Keep confidential information strictly confidential
• Not disclose confidential information to third parties without prior written consent
• Use confidential information only for the purpose of the engagement
• Apply the same standard of care to the other party's confidential information as they apply to their own

This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law. These confidentiality obligations survive termination of the engagement for a period of 3 years.

Warranties & Results Disclaimer

8.1 Our Warranties

We warrant that:

• Services will be performed with reasonable care and skill
• Deliverables will materially conform to the agreed scope in the Project Agreement
• We have the right to provide the services and grant the licences specified in these Terms

8.2 No Guarantee of Results

Any case studies, client results, or revenue figures referenced in our marketing represent real client outcomes but are not guarantees of what you will achieve. Your results will vary based on your effort, experience, market, and other factors.

8.3 Website and Tools

Our website, the Pipeline Audit tool, and all content are provided "as is." We make no warranty that they will be error-free, uninterrupted, or free from viruses or harmful components.

Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total aggregate liability to you for any claim arising from or relating to these Terms or any service shall not exceed the total fees paid by you to us in the 12 months preceding the claim
• We are not liable for any indirect, incidental, special, consequential, or punitive damages including loss of profits, revenue, data, goodwill, or business opportunity — even if we have been advised of the possibility of such damages
• We are not liable for delays or failures caused by circumstances beyond our reasonable control (force majeure), including but not limited to power outages, internet disruptions, natural disasters, or acts of government

Nothing in these Terms limits our liability for fraud, gross negligence, or any liability that cannot be excluded by law.

Termination

10.1 Termination by Client

You may terminate an engagement by providing 14 days' written notice. Upon termination:

• You are responsible for payment of all work completed up to the termination date
• Non-refundable deposits remain non-refundable
• We will deliver all completed work-in-progress to you upon settlement of any outstanding balance

10.2 Termination by Webexperts

We may terminate an engagement immediately and without refund if:

• You fail to make payment when due and do not remedy this within 7 days of notice
• You engage in abusive, threatening, or harassing conduct toward our team
• You ask us to produce content that is illegal, defamatory, or violates third-party rights
• You materially breach these Terms and fail to remedy the breach within 14 days of written notice

10.3 Effect of Termination

Sections 6 (Intellectual Property), 7 (Confidentiality), 9 (Limitation of Liability), and 12 (Governing Law) survive termination indefinitely or for the periods specified.

Website Use

11.1 Permitted Use

You may access and use thewebexperts.net for lawful purposes only. You agree not to:

• Use the website in any way that is unlawful, harmful, or fraudulent
• Attempt to gain unauthorised access to any part of the website or its underlying systems
• Transmit any malware, viruses, or other harmful code
• Scrape, crawl, or harvest data from the website without our written permission
• Use the website to send unsolicited communications
• Reproduce, copy, or resell any part of our website without express written permission

11.2 Third-party Links

Our website may contain links to third-party websites. These links are provided for convenience only. We do not endorse, control, or take responsibility for the content, privacy practices, or terms of third-party websites.

11.3 Content Accuracy

While we strive to keep website content accurate and up to date, we do not warrant that all information on the website is complete, current, or error-free. Content is for informational purposes and should not be relied upon as professional advice for your specific situation.

Governing Law & Disputes

These Terms are governed by the laws of the Republic of Benin. However, given our international client base, we are open to resolving disputes through the law of your jurisdiction where that is more appropriate and agreed by both parties.

In the event of a dispute, both parties agree to first attempt resolution in good faith through direct negotiation. If a dispute cannot be resolved within 30 days of written notice, either party may refer the matter to mediation before pursuing litigation.

For international clients, disputes may also be resolved under the UNCITRAL Arbitration Rules where both parties agree to arbitration as the preferred mechanism.

Changes to These Terms

We reserve the right to update these Terms at any time. When we make material changes, we will update the "Last updated" date on this page and notify active clients by email.

Changes do not apply retroactively to active engagements governed by a signed Project Agreement. For ongoing retainer clients, updated Terms apply from the next billing cycle following notification.

Your continued use of our website or services after notification of changes constitutes acceptance of the updated Terms.

Contact

For any questions about these Terms of Service, to report a concern, or to exercise any right under these Terms, please contact us:

Method	Details
Email	hello@thewebexperts.net
Website	thewebexperts.net/contact
WhatsApp	Available on our contact page
Address	Abomey-Calavi, Atlantique, Benin Republic

We aim to respond to all legal enquiries within 5 business days.